Share on FacebookTweet about this on TwitterEmail this to someone
Share on FacebookTweet about this on TwitterEmail this to someone

For any MTA-related issue or question, Queens residents now have to remember only three numbers, 5-1-1.

The MTA and New York State Department of Transportation announced this week that the New York State Travel Information Line will handle MTA-related inquiries, also.

The number will still provide information regarding roads and bridges, traffic and congestion, ferries and public transportation run by other agencies.

Dialing 5-1-1 provided limited MTA information before, but now will also allow callers to select additional functions such as Lost & Found, MetroCard Balance Protection, comments and concerns, ticket machines, ticket refunds, and group travel.

“This is a great example of how we are working to make it easier for our customers to get information and interact with the MTA at the same time that we reduce the MTA’s administrative costs,” said MTA Managing Director Diana Jones Ritter. “Customers now have a single phone number for all transportation-related questions, instead of a long and sometimes confusing list of agencies and departments.”

The MTA reduced what was 117 separate public phone numbers into just one.

Comments:

Join The Discussion



Related Stories
Commuters may soon see a different direction on bus route between College Point & Flushing
Commuters may soon see a different direction on bus route between College Point & Flushing
NICE bus restructuring affects routes through eastern Queens
NICE bus restructuring affects routes through eastern Queens
Popular Stories
Photo via Google Maps
Motorcyclist dies after crashing his ride on the Belt Parkway in Howard Beach
NYPD photo/Google Images
A string of parking lot thefts shake up the Whitestone Shopping Center
Google Maps
Whitestone Church sells half of its parking lot to pay off its $3M debt
Skip to toolbar