Things do not seem to be flying smoothly at John F. Kennedy International Airport.
In recent months, two separate groups of contracted JFK security officers have filed complaints with the Transportation Security Administration (TSA), citing problems with officials making employees cut corners when inspecting aircrafts and working within the terminals, along with substandard working conditions.
The most recent complaint was filed on behalf of Global Elite Group agents who perform security for several international airlines in JFK terminals 1, 4 and 8.
“Sometimes we get rushed by the managers,” said Yonathan Verasteguy, who has worked for Global Elite for eight months, and is already sick of the conditions. “Inspecting an aircraft should take 30 to 40 minutes, but we’re given 10 minutes for most flights. I don’t think it’s safe.”
Verasteguy said that it is mandated for all airport security officers to inspect each plane and search for items left behind, including threatening items such as weapons, drugs or explosives. They are expected to open every overhead bin, search each row, open every tray table and search all seat-back pockets.
However, for many turnaround flights at JFK, employees are not permitted the proper amount of time to conduct a thorough search so as to not delay the following flight out. Once a plane lands, they sweep through the aircraft and hope it is properly prepared for the next trip.
“My heart skips a beat every time I have to spend less time than necessary inspecting a plane,” said Jeffrey Uyanik, a JFK Global security officer. “Just this August, an airline representative told me I had three minutes to complete my search. Three minutes is not enough time to search the plane. I had to skip entire rows.”
Additionally, the Air Serv Corporation at JFK, which regulates vehicles within certain terminals and reviews passenger identification, filed a complaint with the TSA claiming security officers receive little to no training before beginning work, and are also given inadequate or malfunctioning equipment.
Global Elite has experienced similar troubles, being given faulty “wands” used to detect metal. As maintenance workers board an aircraft, Global officers must confirm that they do not bring any dangerous items on board, which they do by “wanding down” the crew.
“Too often we are given broken wands that don’t detect metal. Too often, even when we complain, we don’t get a properly functioning wand for too long a period of time,” said Global agents in their official complaint. “On some occasions, managers have directly told workers to work with broken wands. In other cases, when we complain, we are given properly functioning equipment.”
Also in the complaint, officers say that Global Elite does not provide them with radios, forcing them to communicate via their personal cell phones, often in airport areas lacking service.
Global Elite Group responded in a statement saying that it has “an exemplary record of safety and security at JFK Airport,” and that it has had constructive informational sessions with its staff, and will “continue to move forward.”
Lisa Farbstein, a TSA spokesperson, said they are investigating the claims of both airline security contractors. They have not yet received the complaint from Global Elite agents, but have been keeping up with the situation via local media.
Employees from Air Serv and Global were told to not speak with the media, but intolerable conditions have forced them to speak out.
The select security officers that chose to do so, who are non-unionized workers, have begun organizing with union SEIU 32BJ to improve their working conditions, wages and benefits.
Aside from security within the terminals, JFK International has also experienced troubles at the security checkpoints for incoming passengers. This summer, Fox reported an incident in which a Long Island student made it through security with a large knife in his carry-on bag, en route to Terminal 4, one base for Global Elite. At the close of Memorial Day Weekend, thousands of travelers pass through the security checkpoints, and this particular 19-year-old was on his way to Africa as part of a missionary group. Tracking down the passenger took airport officials ten minutes after he had left the screening area.
Additionally, this past June, the TSA closed Terminal 7 for about two hours after discovering a metal detector had malfunctioned at a security checkpoint, and that passengers had already passed through without being properly screened, as reported by the Daily News. In such a situation, procedure mandates the terminal be emptied and all passengers re-checked.
On Thursday, October 4, members of Global Elite, Air Serv and SEIU 32BJ came together at Kennedy’s Terminal 4 to voice their concerns. They picketed, chanted and marched to Terminal 3, holding signs conveying their troubles.
“Respect our rights” and “our voices will be heard” were some of the messages. Workers also symbolically taped their mouths closed as they marched across terminals, showing how they have been silenced by their employers.
State Senator Tony Avella attended the event, speaking out in favor of the frustrated officers. He said he was “appalled” when he heard about their working conditions, and “shocked” when he learned they were banned from talking to the media.
“This is an issue about safety and free speech,” he said. “This affects every single person that is coming to the airport, and this is a matter that must be addressed.”