Following the most recent nor’easter, the New York State Consumer Protection Board (CPB) and the State Emergency Management Office (SEMO) are warning residents to be wary of anyone who comes to their home offering storm cleanup or repair services.
“Home repair scammers sometimes move in after a disaster because they know there are many desperate people who need immediate assistance,” said CPB chair and executive director Mindy A. Bockstein. “It’s a time when people feel vulnerable and distraught, and they may let their guard down in their quest to return to their normal routine. Now’s certainly not the time to do that. Be on guard and know and exercise your rights.”
The CPB and SEMO urge storm victims to exercise caution when hiring a contractor, and to heed the following advice:
• Do not hire people who show up at your door offering services such as tree or debris removal and roof repair. Legitimate contractors generally do not seek customers in that manner.
• Don’t rush. Resist high-pressure sales tactics such as the “good deal” you will get only if you hire the contractor on the spot.
• Deal with a reputable local contractor. Be wary of itinerant contractors who materialize after a disaster, seeking business.
• Check references and get written estimates.
• Don’t overreact. Prices are often high in the immediate aftermath of a storm, when the demand for services is greatest. For now, buy only the services that are necessary to make your home safe and habitable. Wait at least a few days to hire other contractors because the rates are likely to drop.
• Get a written contract that specifies the price and the work to be done.
• Never sign a blank contract or one with blank spaces.
• Ask for proof of insurance.
• Do not pay for the job in advance. Be wary of any contractor who demands full payment up front.
• Check credentials. If you live in an area that licenses contractors, such as New York City, Nassau, Suffolk, Westchester or Rockland, check with your local consumer protection department to make sure the contractor is licensed. You can also check the contractor’s complaint record.
• Pay by credit card, if possible. You have additional protection if there’s a problem. Otherwise, pay by check. Never pay in cash.
For more information on hiring a contractor, visit www.nysconsumer.gov.
