File your MetroCard claims online

If you’ve ever experienced a problem with your MetroCard and faced the hassles of filing claims by phone or mail – or decided against filing because of the hassle – the MTA has some news for you.
A new online system – eFIX – has been launched by the MTA allowing users to file claims on the web site, both shortening claim times and simplifying the process.
“MetroCard eFIX is part of our commitment to provide better customer service via our web site through self-service applications,” said Paul J. Fleuranges, Sr., director of corporate and internal communications.
If you encounter a problem when using your MetroCard on the subway or bus, just visit www.efixmetrocard.mtanyct.info. There you can choose from a list of problems, fill out a short form and file the claim. The site can help with claims such as lost or stolen reduced-fare MetroCards, transfer problems, an overcharge, problems with a Select Bus Service fare collector, a MetroCard not returned by a bus fare box and certain MetroCard Vending Machine incidents.
The ability to file claims immediately and around the clock contributes to faster response times. The MTA receives approximately 1,400 MetroCard claims per day.