‘We’re here to help’: Fidelis Care celebrates one-year anniversary of Rego Park Welcome Center

Photo courtesy of Fidelis Care

A healthcare provider is celebrating 365 days of helping the Rego Park population “get through the maze of the healthcare system.”

The Fidelis Care Welcome Center, located at 95-25 Queens Blvd., is designed to be a convenient resource for local residents seeking information about health insurance. It opened for business in November 2016.

Mark Sclafani, vice president of marketing for downstate New York, said the main goal of the center is to get customers the best benefits for the most affordable cost.

“Our key thing really is to make sure nobody is ever waiting,” Sclafani said. “There are a lot of questions and anxiety about what’s going on with Affordable Care Act (ACA) and in the political environment. We’re here to help.”

A total of 15-20 full-time employees are constantly on hand to offer one-on-one services, answering questions and addressing concerns from members as well as those who may be shopping for coverage for the first time.

Approximately 50 total employees who speak six different languages staff the 10,000-square-foot center. A total of 25 languages are spoken throughout the company, making it easy for employees to connect with customers from all walks of life.

“The diversity of Queens, the different people that live here — it’s a great place for us to be and we do serve a tremendous, diverse population,” Sclafani said.

The vice president estimates that anywhere between 150 to 200 people pass through the center on a daily basis. That number doubles, and even triples, during open enrollment periods, he continued.

“When people come in, they’re put at ease,” Sclafani said. “We don’t shut the door until the last person is served.”

The Rego Park Welcome Center is currently open weekdays from 8:30 a.m. to 7 p.m., Saturdays from 9 a.m. to 5 p.m., and Sundays from 9 a.m. to 2 p.m. Contact the center at 888-343-3547.

Fidelis Care also has locations in Ridgewood and Jamaica. For a full list of office locations, click here.

Learn more about Fidelis Care by visiting their website.

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