NYPD gets high marks from complainants

Courtesy, professionalism and respect, the three tenets of the New York Police Department (NYPD), are in good measure, according to a new survey.
From November 10-15, the NYPD conducted a Citizen Satisfaction Survey of individuals that had filed a police complaint during a three-month period (from July 1 through September 30 of this year).
The random pool of 4,000 respondents from all five boroughs - equally split male and female - was asked a battery of 11 questions designed to measure the Police Department’s delivery of service.
Surveys were conducted in five different languages (English, Spanish, Russian, Chinese, and Creole), and although additional analysis is needed to create borough-specific and crime-specific observations, the results showed that 90 percent of respondents feel that the NYPD is professional.
Additionally, 94 percent of victims felt they were treated with respect; 80 percent said that officers explained how to get help; and 72 percent felt that they received a timely response from the NYPD.
Overall, 82 percent reported they were somewhat or very satisfied with how the officers handled their incident, and 87 percent said that the Police Department is doing a good or very good job fighting crime.
Below are some other responses to the Citizen Satisfaction Survey:

82 percent answered that the officers were somewhat or very interested in their problem.

45 percent of respondents were more satisfied with the NYPD after their interaction with officers; 42 percent had no change in their opinion while 12 percent reported being less satisfied.

85 percent reported the Police Department was doing a good or very good job fighting terrorism.

82 percent of those surveyed felt the NYPD is doing a good or very good job of dealing with citizens in a fair and courteous manner.