T4 Passenger experience to improve

T4 Passenger experience to improve
The T4 community has been working to raise funds for the American Cancer Society’s Making Strides campaign for several years. This year the T4 team is expected to raise approximately $20,000 for the cause.

JFKIAT announced a partnership with CrowdVision, an industry-leading passenger measurement and analytics solution, to optimize operations, layouts, and processes throughout the terminal.

The technology, set to be largely deployed by the end of 2018, will continue to improve the passenger experience for the more than 21 million passengers who pass through Terminal 4 each year. It will be installed at three different locations throughout Terminal 4: curbside, so that action can be taken to manage passenger and vehicles arrival congestion; in the Departures Area, to ensure the check-in desks of airlines and other partners are staffed to provide service to passengers; and at security checkpoints, to measure and expedite wait times in the general and TSA Pre-check lines and during the ticket checking and security screening processes.

Said Roel Huinink, President and CEO of JFKIAT, the company which operates Terminal 4. “With passenger counts continuing to soar, the capabilities provided by the CrowdVision solution will allow us to accommodate the rising volume in the most efficient and proactive way possible.”

The system is a combination of the CrowdVision measurement solution and Copenhagen Optimization’s Better Airport modeling product, which work in tandem to provide live data, operational insights and forecasting, and planning tools which allow decision-makers to optimize, analyze, and improve operations for superior passenger management. Using artificial intelligence-enabled computer vision technology to measure real-time passenger activity, CrowdVision collects and provides data to Better Airport, which is then used to produce the most accurate forecasts and plans for allocating resources and optimizing operations.

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