The results of the MTA 2012 Customer Satisfaction Survey are in, and riders remain pleased with all New York City transit options.
Surveying 18,000 people, the agency found that the biggest jump in satisfaction was with the Long Island Railroad (LIRR) and Metro-North.
The increase comes after last year’s drop that was likely due to “winter storms and service disruptions from Amtrak repairs/derailment,” said the MTA.
In 2010 the LIRR had an overall satisfaction rate of 89 percent, but was 78 percent in 2011. This year it went back up to 86 percent.
Among the individual lines, Port Washington, Port Jefferson and Port Washington tied for first with a 90 percent rating. The worst line, Oyster Bay, still rated high at 79 percent.
Overall, riders were just as happy with the subways and buses as much as they were last year.
As in the past two years, only about 45 percent of straphangers were satisfied with how well the MTA kept subway trains from getting too crowded during rush hours. It was the only category in the 2012 survey that received a rating below 67 percent.
Bus riders were least happy with how long they had to wait for a bus to arrive and frequency of service. They were most satisfied with convenience of bus routes.
Satisfaction with tunnels and bridges was up from both 2011 and 2010, at 85 percent, and drivers were most pleased with the Queens Midtown Tunnel.
See more results from the MTA 2012 Customer Satisfaction Survey.
