Queens has a major problem.
Public and private transit was shut down for hours on Cross Bay Boulevard. Buses could not get through southbound traffic, so they could not use the northbound open roadway.
The Metropolitan Transportation Authority’s 511 service gave no information on an extremely bad accident on Cross Bay Boulevard May 10 that stopped all southbound traffic.
There was no information to help commuters.
Radio station 1010 at 11:01 p.m. kept saying Cross Bay Boulevard was closed southbound near the accident. In fact, one northbound lane was open for southbound traffic. I observed this situation.
When did they open this northbound lane to southbound traffic?
Why can’t we communicate and coordinate better? I am sure the MTA will blame the city Police Department for stopping traffic. There is no accountability.
When did the media change the traffic announcement?
The center median should be open more for crossovers and U-turn traffic.
Could we get a report from the MTA regarding this incident? What was done to help commuters get home? What time did traffic shut down and what time did service resume?
Who do you call when a bus is late or a detour is in effect? We need current information for commuters.
We need to speak to a supervisor immediately, not get a useless message 21 days later.
You can talk to a manager anywhere else except the MTA because the MTA cannot and will not help the public.
This is why people do not take public transportation and another reason why people leave and stay away from Rockaway. This must change.
Can anyone help us?
Philip McManus
Rockaway Park
