By Madina Toure
Cyracom, an Arizona-based language interpretation services company, will be opening its first New York City contact center in Flushing this summer.
Muss Development signed a long-term, 23,000-square-foot lease for CyraCom at Flushing Plaza, the developer’s 266,618-square-foot, office/professional building on 41-61 Kissena Blvd. The new office is expected to open in July. It will have anywhere from 325 to 340 employees, including interpreters, a central manager and supervisors as well as Human Resources and Information Technology personnel.
“CyraCom’s new contact center is a great addition to Flushing Plaza, which is centrally located within a neighborhood known for its booming Asian community,” Jason Muss, Muss Development principal, said.
“The building’s close proximity to several major hospitals and medical centers, including New York Hospital Queens and Flushing Hospital Medical Center, also makes this an ideal outpost for the growing company,” Muss continued.
Best Ihegborow, vice president for contact center operations, acknowledged that there has been an influx of Asian immigrants into the United States but said immigration factors were merely a contributing factor in the decision to open a contact center in Flushing.
“It helps us diversify our time zone,” Ihegborow said. “However, the New York City area itself is just a large concentration of talent that we can pull from. It’s a highly diverse environment and location for us to be to be able to better support our customer base.”
He also said the area is centrally located, noting the ease of using public transport and the fact that employees who may be from New York City would be able to come to the office more easily.
In operation since 1995, CyraCom is a language services provider that specializes in over-the-phone interpretation, video remote interpretation, document translation and other language-related services. The company is based in Tucson.
The office will be CyraCom’s sixth contact center. The company currently has two centers in Tucson, one in Las Cruces, New Mexico, one in Phoenix and one more in Houston, Texas.
Reach reporter Madina Toure by e-mail at mtoure@cnglocal.com or by phone at (718) 260–4566.
